quality

FAQ's

Do I need a prescription to be seen?

As Orthotic and Prosthetic Professionals in the Medical Field we require medical justification for our services. Our office is required to meet Medicare, Medicaid and/or Insurance guidelines. Therefore, we must obtain an Rx from the treating physician for all PPO Plans and a referral for all HMO Plans, to confirm the patient's treatment plan. In order to have your services billed to your insurance, we may also require additional supporting documentation that may justify the medical needs.

Will my insurance cover my prosthetic/orthotic device?

Once we have evaluated you based on a referral or prescription, we may contact your insurance carrier to verify benefits as a courtesy to you. At this time we will be able to provide you with your estimated share of cost if applicable.

What is the turn around time to get my items once I have been measured?

Off the shelf items such as cam walkers, wrist splints etc., are usually dispensed upon the initial appointment and if ordering is necessary we will provide within 2 business days. Custom made items, such as custom knee braces, arch supports, custom AFOs and items of this nature will take approximately 2 weeks from the initial appointment. Prosthetics may include several fittings and check sockets in order to ensure optimal fit and comfort, therefore the turn around time may be 2-3 weeks for final fit and delivery.

Is a referral or prescription for a new prostheses or orthotic brace needed?

We always encourage our patients to contact our offices with any questions or concerns regarding their prosthetic or orthotic device. We will verify weather the device is still under warranty. An appointment will be scheduled as needed, to evaluate the necessary repairs or replacement and address your concerns. At that time, we will contact your physician with our findings and recommendation in order to facilitate the referral or prescription process on your behalf. Please note it may also be necessary to schedule an appointment with your physician for a follow up to discuss your needs.

What is the procedure for a repair or replacement if my prostheses and/or orthotic brace brakes?

As Orthotic and Prosthetic Professionals in the Medical Field we require medical justification for our services. Our office is required to meet Medicare, Medicaid and/or Insurance guidelines. Therefore, we must obtain an Rx from the treating physician for all PPO Plans and a referral for all HMO Plans, to confirm the patient's treatment plan. In order to have your services billed to your insurance, we may also require additional supporting documentation that may justify the medical needs.

How often should I get new foot orthotics?

Foot orthotics usually last about six months and may vary depending on the functional level of the patient. Medicare & most SR HMO’s will only allow three pairs of arch supports for diabetic patients with diabetic foot disease per year. If patient wishes to purchase additional pair of inserts we will honor insurance discount as a courtesy to our patients.

How often should I get new shoes?

Shoes are usually recommended every six months depending on the patient's functional level; however Medicare & most insurance carriers will only allow 1 pair of shoes per year for diabetic patients with diabetic foot disease. If the patient chooses to purchase a second pair of shoes, we will honor the insurance discount in order to facilitate second pair as a courtesy.